Unlocking the value of Data & AI

What is it about?

The Deutsche Bank webinar series shows you how to deploy AI and transformed data environments that put data in action to accelerate transformation. By learning how to ethically adopt new deep analytics and AI tools, your financial institution can enhance operations and customer experiences, and better meet regulatory obligations.

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Data & AI Knowledge Essentials for 2023

Data Fabric

Data fabric solutions simplify data complexity through automating data integration, data governance, and data consumption.

Customer Care

Bolstered by advanced AI, a positive customer experience starts from the first interaction and throughout the buyer's journey.

Document Understanding

Cloud-based exploration applications surface unseen insights hidden in unstructured data, powered by natural language processing (NLP) and machine learning.

Governance, Risk & Compliance

An integrated governance, risk and compliance approach is paramount to manage IT risk, establish governance structures and increase cybersecurity maturity.

Past webinars

Mar 21st2023

Data Fabric

Learn how to gather data with easy to understand tools

The Data Fabric will enable you to:

gain faster and more accurate insights due to easy access to high-quality data
focus time on analyzing rather than finding and preparing data
create a full self-service data shopping experience
make unbiased analysis free of data restrictions
increase compliance and security despite full analytics utilization

Speaker Harald Gröger is Senior Data & AI Technical Specialist with a demonstrated history of working in the information technology and services industry. Helping clients to improve their business by translating their business requirements into viable IT solutions.

Online 21. Mar 2023 09:00 a.m. CET

Mar 28th2023

Customer Care + Document Understanding

Learn how to automate customer services with AI

The Customer Care & Document Understanding webinar will enable you to:

access and scale AI that you can rely on with your customers
empower your team to design an assistant that can speak, answer and act
deliver consistent and personalized experiences without migrating tech stack
orient your support teams, culture, and innovation around true customer outcomes
unlock your team’s potential to iterate quickly on your support experience

Speaker Dr. Wolfgang Hildesheim is Head of Data Science and AI for DACH and leads the AI based IBM Business within the past 10 years. He is member of the AKKI Board of BitKom, keynote speaker and author of publications in the area of Trustworthy AI.

Online 28. Mar 2023 08:00 a.m. CET

Apr 3rd2023

Governance, Risk & Compliance

Learn how to use your data to manage risks and decisions

The Governance, Risk & Compliance webinar will enable you to:

unify enterprise-wide risk and compliance initiatives into a single GRC management system
manage risk and regulatory challenges across the enterprise with ease
create GRC transparency with a single view of risk across all domains for all users
add speed and efficiency to GRC processes

Speaker Oliver T. Keinath is the IBM Regulatory Technology Sales Leader for DACH. His areas of expertise include a deep knowledge of the European banking industry as well as a long lasting track record within the area of Risk, Regulatory & Compliance, Payments Solutions, Payment Fraud Prevention, AML and Enterprise Governance.

Online 03. Apr 2023 08:00 a.m. CET

Speakers

Harald Gröger

Senior Data & AI Technical Specialist 
IBM Consulting

Dr. Wolfgang Hildesheim

Head of Data Science and AI
IBM Technology

Oliver Keinath

IBM Regulatory Technology Sales
IBM Consulting

Your Takeaways from our Webinars

Join the sessions to gather valuable insights for your field

Faster, more accurate insights

Consolidate data management tools for faster access to higher quality data that renders deeper insights.

Revealing unseen insights in your data

Analyze data at scale to find answers, insights & patterns for quick and efficient chatbot integration.

A holistic view of risks across your business

Drive down costs and manage risks with agility and flexibility.

Greater customer satisfaction

Deliver faster and more accurate customer experiences that give you a competitive advantage.

Case Studies

AI Achievement for Customer Care

95%

Accuracy rate

at Bradesco, one of Brazil’s largest banks, for their conversational AI that is trained on 62 products and answers 283,000 questions a month.

Best Practice: ING - Data Fabric

Developing a single operating model strategy and platform

The Challenge

ING is a large, complex bank with a mix of disparate data silos with both legacy and modern capabilities. The global bank sought to move to one corporate operating model, in anticipation of GDPR and other cross-border regulatory requirements.

The Solution

ING partnered with IBM to streamline data management and applications across all operational countries by developing a single operating model strategy and platform.

Best Practice: ABN AMRO - Customer Care

Using conversational AI to successfully compete with digital banks

The Challenge

Digital banking offers faster, more convenient, and more affordable financial services, setting a high bar for customer experiences. To keep up with this industry shift, Dutch banking giant ABN AMRO Bank N.V. needed help with its digital transformation.

The Solution

Seeking a solution that would provide flexibility around natural language processing, as well as support the industry’s compliance and security investments, ABN AMRO deployed a conversational AI platform based on IBM Watson Assistant software.

Best Practice: HUK 24 - Document Understanding

Integrate AI into every customer support touchpoint on the website

The Challenge

As an online insurer, HUK24 does not have a sales force or on-site support. However, a telephone hotline is available to customers in the event of a claim. Working with IBM, they streamlined all customer support touchpoints with Watson AI to reduce the number of calls and emails to their support team.

The Solution

A virtual assistant based on IBM Watson was integrated into the website to help customers with their first contact. Watson technology is even integrated into the contact form: The virtual assistant reads along in the background and provides an immediate response to the customer's query, even before the contact form is sent.

Best Practice: Danske Bank - Governance, Risk & Compliance

Automating data governance across the bank to increased regulation

The Challenge

Danske Bank wanted to improve its data governance strategy with a focus on data quality and data lineage and as a result to become regulatory compliant. They lacked centralized enterprise-wide data and analytics strategy support processes and needed an enterprise data inventory to improve data governance.

The Solution

Danske Bank partnered with IBM to streamline data collection and management across the bank by developing a single data governance operating model strategy and platform.

Frequently Asked Questions

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Will there be a recording of the contents?

What kind of software is needed for the Webinar?

Can I join later and how much time should I plan for the Webinar?

Unlocking thevalue ofData & AI

Our IBM Webinars exclusively for Deutsche Bank

Data Fabric

Customer Care

Document Understanding

Governance, Risk & Compliance

Harald Gröger

Dr. Wolfgang Hildesheim

Oliver Keinath

Faster, more accurate insights

Revealing unseen insights in your data

A holistic view of risks across your business

Greater customer satisfaction

Unlocking the
value of
Data & AI